Why law firms lose cases before the first call

The problems we fix

  1. 01

    After-hours leads call the next firm on the list

    Accidents, arrests, and family emergencies don't wait for business hours. When someone reaches your voicemail at 10pm, they keep searching, and the firm that answers first usually gets the consultation.

  2. 02

    Your intake staff is buried in manual work

    Retyping contact forms, running conflict checks by hand, playing phone tag to book consultations. Hours disappear into data entry while promising leads sit in the inbox waiting for a callback.

  3. 03

    Leads never make it into your practice-management system

    Web forms, chats, calls, and emails live in different places. Some leads get entered into Clio or Lawmatics, some don't, and nobody can say with confidence which marketing is actually signing cases.

  4. 04

    Clients keep calling to ask for status updates

    Every "any news on my case?" call pulls a paralegal or attorney off billable work. Clients feel ignored, staff feel interrupted, and the same questions get answered by hand over and over.

Automation built for legal intake

Your intake should run all night, not just 9 to 5.

We work only with law firms, and we kept seeing the same thing: good firms losing good cases before an attorney ever heard about them. Calls went to voicemail after hours, web forms sat unanswered until morning, and intake staff spent their days retyping information instead of talking to people.

So we build automation around how legal intake actually works: we find the points where leads and hours leak out of your firm, then build systems that capture, qualify, and route every inquiry, around the clock. No jargon, no half-finished tech projects. Just more consultations booked and fewer hours lost to busywork.

  • Done-for-you setup: we build, test, and maintain it
  • Connects to the practice-management tools you already use
  • Measured in consultations booked and staff hours saved
Intake coordinator at a desk in a dim law office, reviewing new client inquiries on a laptop lit by warm amber light

What we do

Built for law firms

01

Intake Chatbots That Never Miss a Lead

An AI intake assistant on your website that greets visitors, gathers the facts of their matter, screens for fit, and books the consultation, around the clock. It never gives legal advice, and it hands off to your team the moment a person should step in.

  • Captures after-hours inquiries instantly
  • Screens by practice area and jurisdiction
  • Books consultations on your calendar
  • Warm handoff to intake staff or an attorney
Intake Chatbots That Never Miss a Lead

24/7intake coverage, nights and weekends included

02

Automated Intake, Conflict Checks & Booking

Turn the steps between first contact and signed engagement into a workflow that runs on its own. New inquiries trigger conflict checks, consultation scheduling, reminders, and engagement paperwork without anyone copying and pasting.

  • Conflict-check requests triggered automatically
  • Consultation booking and reminder sequences
  • Engagement letters and e-signature routing
  • Alerts when a lead needs a human touch
Automated Intake, Conflict Checks & Booking

03

Leads Synced Into Clio, Lawmatics, MyCase & Filevine

Every chat, form, and call becomes a clean record in the practice-management or legal CRM tool you already use. No retyping, no duplicate contacts, and a clear view of which sources are producing signed cases.

  • New leads created in your CRM automatically
  • Custom field mapping by practice area
  • Source tracking from click to signed case
  • Duplicate checks and change logs
Leads Synced Into Clio, Lawmatics, MyCase & Filevine

04

Automated Follow-Up & Client Status Updates

Keep prospects warm and clients informed without adding to anyone's to-do list. Automated follow-up nudges leads who haven't booked, document requests go out on schedule, and clients get proactive status updates instead of having to call.

  • Follow-up sequences for unbooked leads
  • Automated document and information requests
  • Proactive case status updates for clients
  • Review requests after a matter closes
Automated Follow-Up & Client Status Updates

A simple path to automated intake

From missed calls and manual entry to intake that runs itself

  1. 1

    Step 1

    Free Intake Automation Audit

    We trace how leads reach your firm today, from calls and forms to chats and referrals, and pinpoint where cases slip away and hours get wasted. You leave with a prioritized plan whether you hire us or not.

  2. 2

    Step 2

    Build & Integrate

    We build your intake chatbot, conflict-check and booking workflows, and follow-up sequences, then connect them to Clio, Lawmatics, MyCase, Filevine, or whatever your firm runs on. Everything is tested before it goes live.

  3. 3

    Step 3

    Monitor & Expand

    We watch performance, handle upkeep, and extend automation into client updates, document requests, and review requests, so your firm can take on more matters without growing the intake team at the same pace.

Get My Free Intake Audit

When intake runs itself

More signed cases, fewer missed calls, and a calmer front desk.

Picture waking up to consultations already on the calendar, every new lead sitting in your practice-management system with the details filled in, and clients who hear from you before they think to call.

  • After-hours inquiries get answered and booked, even at 2am.
  • Conflict checks and scheduling start the moment a lead comes in.
  • Every lead lands in Clio, Lawmatics, MyCase, or Filevine automatically.
  • Clients get proactive status updates instead of chasing you.
  • Your intake team spends time talking to people, not typing.
  • You can see which marketing actually produces signed cases.
Attorney in a quiet law office at night checking a phone that shows newly booked consultations, warm amber desk lamp in the background
The Black Cat Website Design team

Our promise to you

Partner with a team that believes in the Golden Rule

Switching to a new agency can feel overwhelming, and we understand the effort that comes with it. That's why we treat your marketing budget with the same care we'd want for our own. We're selective about our partnerships, but when you choose to work with us, we'll go above and beyond. Your trust means everything to us.
Mike Ferraro
Founder, Black Cat Website Design
Mike Ferraro's signature
Get my free website audit

The cost of manual intake

What staying manual quietly costs your firm.

Common questions

AI Automation FAQs

Ready to Stop Losing Cases After Hours?

Book a free intake automation call. We'll walk through how leads reach your firm today, show you where they fall through, and map what to automate first. No pressure, no jargon.

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