Custom CRM for law firms
We build, host and maintain a CRM around your intake, with AI automation doing the busywork. Calls, texts, forms, documents and deadlines in one place, with every lead tied to the ad that brought it.
Or call (407) 506-5785, seven days a week.
5.0 on Google · As featured in USA Today, Business Insider and Yahoo
Leads, signed cases and cost per case, with AI automation working in the background.
Leads and signed cases Last 30 days Leads Signed
Intake funnel Lead to signed
Live activity AI automation on
Top keywords Google Ads · cost per signed case
The leak
A missed call from an ad isn't free. It's a $131 bill with nothing to show for it.
Most firms never see the leak because nothing records it. A call goes to voicemail, a form sits in an inbox over the weekend, and the person signs with the next firm on their list. The ad still got paid for.
Your leak, in dollars
At $131.63 per lead, the legal industry average (WordStream, 2025). Your own cost per lead may be higher or lower.
What your CRM does
Calls, texts, web forms and referrals land in one list, with the full history on each person. Nobody has to check three inboxes and a voicemail to see who's waiting.
Calls are recorded and transcribed with consent, and the details land in the intake form: what happened, when, who's involved and what they need. Your staff checks it and fixes anything wrong instead of typing it all from scratch.
Your questions, your stages, your handoffs. An injury intake asks different things than a divorce, a DUI or an estate plan, so each practice area gets its own form and its own pipeline.
Once a client signs, the file is already started. Retainers, engagement letters, filings, records and photos live on the matter, with e-signature built in.
Email, text and send documents for signature from the client's record. Every message is logged, so anyone at the firm can see where things stand.
See cost per signed case by campaign, keyword and ad, not just cost per lead. You'll know which marketing brings cases and which only rings the phone.
Every practice area
Personal injury, family law, criminal defense, immigration, estate planning, real estate and more. Each practice area gets its own intake, its own stages and its own deadlines.
An injury call, a custody question, an arrest, a visa case and a closing all need different questions. Each gets its own intake form, with a conflict check before anyone books a consult.
Enter the key date, whether it's an incident, an arrest, a filing or a closing, and the CRM flags the deadlines that follow from it: limitation periods, court dates, response windows.
Consult booked, retainer sent, signed, filed, hearing set. Your stages, your handoffs and your follow-ups, so every matter shows exactly where it stands.
Deadline flags are reminders, not legal advice. Your attorneys decide which deadline applies to each case.
Document automation
Engagement letters, retainers, demand letters and court forms come straight out of the case record, with every name, date and case number in place. Then they go out for e-signature through Dropbox Sign.
Custom vs off the shelf
Off-the-shelf legal CRM software works well for plenty of firms. Custom makes sense when your intake doesn't fit the template, or you want every lead tied to your ads.
| Compare | Off-the-shelf legal CRM | Custom CRM from Black Cat |
|---|---|---|
| Fit | Built for every kind of firm, so you bend your intake to the software. | Built around how your firm signs cases, by practice area. |
| Setup and training | You get a login, help articles and a lot of settings to work through. | We set it up, move your data in and train your staff on it. |
| Price | Per-seat fees that grow every time you hire. | $7,500 to build, then $500/month for hosting plus usage. No per-seat charges. |
| Ad tracking | Lead source often stops at "website" or "phone." | Every lead tied to the campaign, keyword and ad that brought it. |
| Changes | Put in a feature request and wait for the roadmap. | Ask us. We make the change and maintain it. |
| Licensing | A subscription to software built for every kind of firm. | A license to software built for your firm. We host, maintain and update it. |
AI automation
Set the steps once. When a retainer is signed, a court date is set or a document is overdue, the CRM does the next thing for that practice area and logs it. AI drafts the summaries and letters; your staff approves them.
Want AI automation outside the CRM too? See our AI automation services.
Proof
★★★★★Sunshine State Law Firm
“Mike and his team are top notch. While there are many “options” in this space, Black Cat truly stands out. No fluff. No overselling and over-promising. Simply put, there are the real deal. I’ve already recommended Mike and Black Cat to multiple family members and friends who own businesses. If you’re looking to finally take that step to get your business to the next level, look no further. I’m very thankful to have found someone to help us grow who truly cares.”
Simon NicholsonCase study
Live since November 2, 2026
Marketing results
Website, SEO and ads results, not CRM results. Results from individual clients. Every firm and market is different.
Common questions
A legal CRM handles everything before the client signs: calls, texts, forms, follow-up and intake. Case management software handles the matter after they sign: deadlines, documents, billing and the work itself. Most leads are lost in the first part, which is where a CRM for law firms earns its keep.
No. If your case software works for you, we connect to it so a signed client moves over without retyping. If you don't have one, the CRM can hold your matters and documents too.
Most firms are live in four to six weeks. Phase one covers intake, your pipeline and reporting. We add the rest in later phases once your staff is using it every day.
No. The CRM is licensed to your firm, not sold. Hosting, maintenance and updates are part of the monthly fee, so you never manage servers or upgrades yourself.
Yes. Staff only see what their role allows, every change is written to an audit log, files are encrypted in storage and the system is backed up daily. We'll walk your team through the setup before any client records go in.
Yes. We connect your existing numbers, or set up tracked numbers for each campaign, so calls and texts are logged on the lead automatically. Your staff can keep answering the way they do today.
AI automation handles the busywork. Calls are transcribed and summarized, the details are drafted into the intake form, and documents and follow-ups are prepared from the case record. A person on your staff reviews every field. Nothing is sent to a client and no deadline is set without a person confirming it.
$7,500 one time to build it, then $500 a month for hosting, plus usage for the services it runs on, like AI transcription, Dropbox Sign and the call platform of your choice. There are no per-seat charges.
We'll call your firm after hours, time the callback, and show you where leads go missing. No pitch until you've seen the numbers.